Your Data & Privacy
NYCGB is committed to protecting your data and upholding your privacy. This information outlines what we information we collect and how we store and process it. For the purposes of the Data Protection Act 1998, the data controller is NYCGB at our registered office address.
Information we collect
We collect and process the following data:
- Information that you provide us with in order to register a member or book an audition with NYCGB, buy a concert ticket, or sign up to an event, whether that is done online, by phone, email or post, which we need in order to effectively provide our products and services to you. This information is accessible to you via our secure website, and can be altered and updated by you using the login details supplied to you when you first register. You are required to keep your login details confidential.
- Information that you provide us with in order to sign up to one of our mailing lists, either via the 'Subscribe' or 'Alumni Mailing List' pages on our website, or on the 'Auditions News Signup' module on our Facebook page. Information submitted at all of these points is transmitted to and held in our Mailchimp account (see 'E-newsletters' below).
- Records of communication, whether in electronic or hard copy format, which may include general correspondence, purchase history and responses to any surveys or questions we ask you.
- Credit or debit card details. Whenever you make a purchase from our website, including our online shop, your transaction is processed by Barclaycard. Staff can access the Barclaycard information, for example to provide you with a refund, but do not have access to your full credit card details, which are held securely by Barclaycard.
What we do with it
- Conduct and supply the services for which you have registered.
- Conduct and supply any additional products and services that you request.Let you know about other NYCGB products, events and services in which we think you may be interested, unless you have asked us not to.
- Let you know about any changes to NYCGB, our products, events and services.
- We may engage third party tools or providers:
- Communicate in accordance with the Privacy and Electronic Communications Regulations.
- Destroy it in a secure way once we no longer need it.
Sometimes, the information that we send to you may contain links to other websites. Please note that these websites will have their own privacy policies and you should review these before supplying any data.
What we don’t do
- Use your data for anything other than the purpose for which it was supplied to us, unless the new purpose is similar and fair.
- Sell or pass on your data, other than as described above, to any other companies for marketing purposes. However, we reserve the right to do so in the future, so if you’d prefer that we didn’t do this, please let us know. If you do not let us know at the time of registration, you can later request that we don’t pass on your data to any other companies for marketing purposes by contacting us.
The only exceptions might be:
- If NYCGB were to be acquired by a third party, who would then be responsible for the information.
- If we were legally obliged to do so, for example by the police.If it was necessary to do so in order to ensure compliance with any financial agreement into which you have entered with NYCGB.
- If it was necessary to protect our staff, members or other persons.
How We Store It
- Securely in a manner which complies with the Data Protection Act 1998.
- Occasionally, when we use third party tools such as those mentioned above, your data may be collected and stored outside the EU, which, by submitting your data, you agree to. We will ensure that any third party tools we use comply with the EU-US Privacy Shield Framework, which ensures EU-level data protection.
- No system is 100% secure. However, we take every care to ensure the security of your data with robust procedures, up to date technology and software, and staff training to prevent security breaches.
Website Visitors: Cookies
When you use our website, our ISP may collect and store information about you, such as your IP address, which internet browser you’re using, geographical location and how you use our website. This information is not linked to any personal details and cannot identify you. Our website does this using cookies, which remember your preferences and help us to personalize our website for you and the browser that you’re using. If you would prefer not to accept cookies, you may wish to change the settings in your internet browser so that they are refused. This should not affect your experience of using our website.
Website visitors: Google Analytics
When you use our website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns, to find out things such as the number of visitors to various parts of the site. This information is never personally identifiable. If this changes in the future, this policy will be updated and you will be informed of that change, and given the option to opt-out of any such collection.
Access to information
Most of the computerised information that we hold is already accessible to you via the website login you receive when you register with us. However, if you wish to request a copy of this data from us, you may do this by making a ‘subject access request’ in writing. These requests are subject to a £10 charge, and we may ask you to prove your identity. If you find any inaccuracies, you may either correct these yourself via the website login, or ask us to amend them for you.
If you have any queries regarding this policy, please feel free to contact us.