Terms and conditions

Please read below for NYCGB's terms and conditions for courses, auditions, and merchandise.

Courses

In the unlikely event that NYCGB is forced to cancel a course for any reason, we will advise you at the earliest opportunity and refund all fees in full. However, NYCGB cannot take responsibility for any other costs incurred, such as advanced travel bookings.

If you withdraw from the course, for any reason:

  • before the registration deadline, 100% of all fees paid will be refunded
  • after the registration deadline, 100% of fees paid (-£50 non-refundable deposit) will be refunded
  • within 28 days prior to the start of course, 50% of fees (-£50 non-refundable deposit) will be refunded
  • within 14 days prior to the start of the course, no fees will be refunded.

Auditions

If you withdraw from your audition at least 28 days before your audition date, your audition fee will be refunded in full.

If you withdraw from your audition after this time, no fees will be refunded.

Merchandise

All items will be delivered within 28 days of purchase. We will be in touch if for any reason we anticipate a delay in the delivery of your order.

We will exchange or refund your purchase if it is returned to us in its original condition within 14 days of delivery.

Cancellation Policy

If you wish to cancel or order, please ring 0191 3837355 or email nycgb@nycgb.org.uk and we will arrange a refund in accordance with the terms and conditions set out above for courses, auditions and merchandise.

Youth Music
NSPCC